Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! It is a small independent e-commerce company based in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission would be to create quality, economical, fun, nicotine-free and exciting products for both casual smoker and the serious enthusiast. If you are searching for an awesome solution to relax or kick back, get one of these cigarette.
Much like any new business, there will be some bumps along the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the beginning of online orders significantly for the first half a year. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not in a position to provide our regular customers with the biggest discount to celebrate our six month anniversary as an organization. As it turns out, the delay was not because of the economy, but to an issue with Brightpearl’s end of the entire year shipping plan. In the end, the issues with the shipping system were enough to essentially put us on our guard for another six months once we planned for the second quarter of our year.
Unfortunately, we didn’t have enough time to prepare, once we were behind on many orders for the second half of the entire year. Thankfully, after reviewing our data, we realized that we could pretty much depend on the electric tobacconist to meet all of our future orders. After we received the order volumes, we started making repairs and improvements to our online store. Things were looking good, but things were still not quite there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to improve the fascination with podsmall.com them.
We have been happy to report that quarter, we saw a dramatic increase in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that people are being welcomed back by the vapor marketplace. However, despite this welcome return, we are unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we will have to address on the next six months.
Besides an increased amount of sales and new customers, we have been also now seeing more negative reviews about our business than ever before. The unfortunate news is that people have recently been targeted by a group of local “rogue” business vandals, who unfortunately caused some physical harm to our storefront. While our storefront was severely damaged, we’ve been in a position to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the period of time that we are providing free expedited shipping for most orders.
Among the other areas we’ve seen a rise in recently is in the amount of people calling our hotline and requesting service. More often than not they are reporting problems with either the product or their receipt. It’s unfortunate that many of these individuals do not realize that people have a returns policy in place. Because of this policy, we’ve been overwhelmed with the amount of calls and emails we are receiving. It’s clear that we are currently experiencing an increased amount of calls and reports from our valued customers. Despite the inconvenience, we have been always glad to provide in-kind services such as a refund, replacement or money-back guarantee, in order to ensure their satisfaction.
Beyond the aforementioned news-report topics, you can find other important issues we’ve witnessed recently. For instance, one of our local stores experienced an influx of customer inquiries after the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it could have. As a result, we have implemented an emergency replacement policy in place for all electric Tobaccconists, no matter their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the volume of questions we receive when it comes to our products.
Recent press accounts reveal electric Tobaccconists struggle to deal with extended repair times. We regret to share, but it is the reality of running a retail business, even one centered on providing exceptional customer service. While our goal remains to strive for continuous improvement and to continually improve our customer experience, we are taking every step essential to address any issues our customers may have. In addition to hiring additional staff, we have also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.